Discord #support
questions, bugs, reports and appeals. fastest answers.
open the Discordthe fastest help is the Discord. a real person from the team answers there.
questions, bugs, reports and appeals. fastest answers.
open the Discordaccount and privacy requests: support@cdclassic.app
rights holders and legal: legal@cdclassic.app
flags get human review before any ban. how that works: anti-cheat.
appeals go through Discord #support. send your display name, roughly when it happened and what you think we missed. the team reviews appeals. new accounts made to dodge a ban are banned too.
email support@cdclassic.app from the address you used, or ask privately in #support. details in the privacy notice.
a newly signed app has no download reputation yet, so SmartScreen may warn. only continue if you downloaded it from cdclassic.app and the publisher shows ZERWONE NETWORK, LLC.
some sites list repacked or “pre-patched” installers. check the SHA-256 against the table on get the game. if it doesn’t match, don’t run it.
the original Steam listing is NetEase’s. if it isn’t in your library, use your old install or a hash-checked original installer.